Addiko Bank Implements Digital Banking Solutions on Appian

Digital Lending and Trade Finance applications cut customer wait times in half

Appian and Addiko Bank, an international financial group headquartered in Vienna, Austria, today announced that the bank has deployed two new digital banking applications on Appian’s low code application platform. The applications cover Lending and Trade Finance processes across Addiko’s Corporate and Small Medium Enterprise (SME) customers. The applications have reduced customer wait times by as much as 50% by cutting “time to yes” for simple loans down from one week to just three days.

Addiko Bank is the only financial group primarily focused on markets in the South Eastern Europe region (SEE), servicing more than 1 million customers. With these Appian deployments, Addiko Bank is the first bank within the SEE region to provide such a digital banking platform to customers in Slovenia and Serbia. Addiko is also the first bank in the region to offer a fully digitalized Trade Finance application process. Appian makes the processes as simple and efficient as possible, creating a more rewarding experience for customers. Following this initial launch, Addiko will roll out the platform in other countries throughout the region in 2018.

Appian delivers a higher level of intelligent automation, and a shorter time-to-cash for lending and other financial services. In addition, it enables more transparent processes with real-time tracking and better data quality. These features result in faster and better decision making across the bank, while also improving the customer experience. Addiko’s simplified loan process enables the bank’s Corporate and SME customers to apply for a simple commercial loan for up to EUR 250.000 in just three easy steps.

“Speed, transparency and simplicity are the key goals of these Appian deployments. We are able to improve the efficiency and effectiveness in the Lending and Trade Finance segments and scale digital transformation across our organization. Now we can support our customers’ business to the full extent through a single, unified customer interface resulting in a better digital customer experience. Finally, our SME customers will be able to apply for a bank guarantee or a loan online anywhere, even from their mobile devices, and receive the requested product within a short period of time. This really is a game changer in the markets where we operate,” stated Georg Kolin, Head of Group Customer Experience and Digitalization.

“Appian has a proven track record of helping banks transform core banking processes and the customer experience with speed and simplicity. We have seen how it is especially effective and powerful when automating and implementing complex business processes that span cross-functional boundaries, as well as geographies,” said Dirk Pohla, Regional Vice President, Appian Deutschland.